Ahh, the plot thickens...
Received an e-mail from Anthropologie Community Manager apologizing for the situation with the canceled order (see my last post). She said the items were not recalled as I was told, but that there was an internal error. What does that mean exactly? We shall see.
Went on Anthropologie website, and lo and behold, both the Exbury Gardens Cardigan and the Winter Solstice Wrap are back in the sale section. All sizes seem to be in stock. However, if you actually ordered either of these sweaters yesterday and had your order canceled like I did, you might want to go back to your original order confirmation e-mail and compare the prices listed there with the current prices on the website. See the discrepancy?
Here is a clipping from my e-mail.
If you can't read the tiny print, after the 25% discount, I paid $
52.46 for the Exbury Cardigan and $
59.96 for the Winter Solstice Wrap.
Currently, the prices on the website are $79.95 for the Exbury Cardigan, which would make it
$
59.96 after the discount, and $99.95 for the Solstice Wrap, which would make it $
74.96. It's pretty sleazy of Anthropologie, to cancel orders that had already been placed because they messed up and under-priced (as if that can happen with Anthropologie) the items and then to bring back the very same items next day at a higher price. Can they really get away with this? What should have happened, is that they should have swallowed their own mistake and honored the listed prices for the orders that were already placed.
It seems that this switcheroo situation happened with quite a few on-line items, leaving a lot of loyal customers very disappointed. Prices were also marked higher in stores than yesterday on-line (read
this post by Anthroholic). Anthro quickly fixed this by cancelling yesterday's orders, pulling the items off the site, and bringing them back today at a higher price. This is appalling and quite possibly illegal. On top of all that, plenty of customers were lied to by customer service. And here we were, being all excited about the bone Anthropologie was throwing us with the "extra" discount. As one of my husband's students said in regards to holiday sales, "Prices that are usually double are now half off".
Will Anthropologie make it up to their customers for this behavior, or will the loyal ranks of Anthropologie addicts be thinning out?