Ok, as you can tell by the title, this will be a venting post. If you are a loyal J.Crew customer, this might be an offensive venting post, but vent I must and vent I will. I've never actually bought anything from J.Crew. The clothes are decent, but not so out of the ordinary that I would go ahead and pay outrageously expensive J. Crew prices. If I would spend $145 on a sweater it would most likely be an Anthropologie sweater. However, this winter I became obsessed with pencil skirts. They go with virtually any top in my closet and are so retro-feminine. They also happen to bring out my bum nicely, which gets rather lost in puffy skirts. I've been looking for a brown wool pencil skirt for the longest time and have finally found just the right one on J.Crew website. The skirt is on sale for $79.99. It doesn't seem like too good of a sale price, but since I couldn't find a similar skirt anywhere else, I was willing to buy it by telling myself that hopefully I'll get a lot of wear out of it. And here is where the venting begins. J. Crew has this ridiculous policy of not allowing exchanges or returns on sale items. All sales are final! Can you believe the nerve? Who do they think they are? I'm buying something over the Internet, not knowing whether it will fit me and I don't have the option of exchanging the item? I could understand a policy like this for something that costs $5, but and $80 skirt?
Addendum: I feel just a little bit guilty about my above venting and have something to say about J.Crew's good customer service. After putting up this post I called J.Crew and asked them if I understood the final sale policy correctly. Really? Truly? No exchanges? They told me "Yes", final sale means just that, but they also offered to provide me with the skirt's measurements so that I can buy it with confidence. The measurements did help in choosing a size, but I still was not convinced and so the friendly customer service rep agreed to waive the final sale policy for this one purchase. She also gave me a one time free shipping promotion. I know they're just trying to get me hooked on their brand, which is fine with me as long as I'm getting what I want. It seems I'm a retail whore.